Refund Policy

Overview

We want you to be satisfied with SineDAW. This Refund Policy explains the conditions under which we will grant a refund for your purchase, and how to request one.

All payments for SineDAW are processed by Paddle, our Merchant of Record. Refund requests are handled through Paddle's platform in accordance with this policy.

1. Eligibility Window

The 14-day window begins on the date your payment is confirmed by Paddle, as indicated on your purchase receipt.

2. Conditions for a Refund

A refund may be granted if one or more of the following conditions are met within the eligibility window:

• Non-functional software: The App fails to launch or perform its core functions on a supported platform (Windows, macOS, or Linux), and the issue cannot be resolved after contacting our support team;
• Significant defect: The App contains a material bug or error that substantially impairs your ability to use it, and we are unable to provide a fix in a timely manner;
• Duplicate purchase: You were charged more than once for the same license;
• Unauthorised transaction: You did not authorise the purchase and have evidence of this.

We encourage you to contact us before requesting a refund so we can attempt to resolve any technical issues you are experiencing.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Email us at sincoder.ll@gmail.com with the subject line "Refund Request — SineDAW";
2. Include your full name, purchase email address, and the order or transaction ID found on your Paddle receipt;
3. Briefly describe the reason for your refund request.

We will review your request and respond within 5 business days. Approved refunds are processed by Paddle and typically appear within 5–10 business days, depending on your payment provider.

4. Non-Refundable Cases

Refunds will not be issued in the following circumstances:

• The 14-day eligibility window has passed;
• You have changed your mind after purchase and the App is functioning as described;
• Your system does not meet the minimum system requirements listed on our website at the time of purchase;
• Issues arising from third-party software, operating system incompatibilities, or user-modified system configurations;
• Partial use of the App — we do not issue prorated or partial refunds.

5. Payment Processing by Paddle

SineDAW purchases are processed by Paddle.com Market Limited, which acts as our Merchant of Record. This means Paddle handles all payment processing, tax collection, and invoicing on our behalf.

When a refund is approved, it is executed by Paddle. You may also be able to request a refund directly through Paddle's buyer support portal using your order details. For Paddle-specific billing queries, you can contact Paddle at paddle.com/support.

Any refund approved under this policy will result in the immediate revocation of your SineDAW license. Continued use of the App after a refund is not permitted.

6. Consumer Rights

Nothing in this Refund Policy limits or excludes any statutory rights you may have as a consumer under the laws of your country or jurisdiction. Where applicable law grants you additional refund or return rights, those rights apply independently of this policy.

7. Contact

For refund requests or billing questions, contact us at:

Sinecoder
Email: sincoder.ll@gmail.com
Website: sinecoder.com